GDS Service Standards
There are 14 standard ones however some departments have added additional ones where they define something unique about there services such as the NHS
1. Understand users and their needs
Through research see more about research techniques
2. Solve a whole problem for users
jobs to done is a good primer on this topic, also links to what is a service
3. Provide a joined up experience across all channels
This can often be a challenge and requires thinking and working outside the silos and sometime across departments.
4. Make the service simple to use
Follow UX design best practise, and test with people that user the service.
5. Make sure everyone can use the service
A hot topic, what about users without access to technology, but also thinking about accessability.
6. Have a multidisciplinary team
What is a team anyway? services are co-created by all of the stakeholders
8. Iterate and improve frequently
Not just within the project! but as a part of operating the service.
9. Create a secure service which protects users’ privacy
10. Define what success looks like and publish performance data
Defining sucess for both the business and the service customers
11. Choose the right tools and technology
13. Use and contribute to open standards, common components and patterns
just good UX design and citizenship
14. Operate a reliable service
For further information on the GDS services standards visit there site